Privacy Policy

1. Introduction

This privacy policy explains how Lopes2tech ("we", "us", "our"), operating the miMesa platform (mimesa.ch and app.mimesa.ch), collects, uses, and protects your personal data.

We are committed to protecting your privacy in accordance with the Swiss Federal Act on Data Protection (revDSG/nFADP) and the EU General Data Protection Regulation (GDPR).

2. Data Controller

The data controller responsible for processing your personal data is:

Lopes2tech Switzerland Email: privacy@mimesa.ch

3. Data We Collect

We collect the following categories of personal data:

• Account information: name, email address, restaurant name, and contact details
• Reservation data: guest names, party sizes, dates, times, and special requests
• Usage data: pages visited, features used, and interaction patterns
• Device data: browser type, operating system, and IP address
• Communication data: messages sent through our contact form or support channels

We do not collect sensitive personal data such as health information, religious beliefs, or political opinions.

4. How We Use Your Data

We process your personal data for the following purposes:

• Providing and improving our reservation management services
• Processing and managing restaurant reservations
• Sending booking confirmations and reminders
• Providing customer support
• Analyzing usage patterns to improve our platform
• Ensuring the security and integrity of our services
• Complying with legal obligations

5. Data Storage and Security

All data is stored exclusively on servers located in Switzerland. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

These measures include encryption in transit (TLS/SSL), encryption at rest, regular security audits, and access controls limiting data access to authorized personnel only.

6. Data Sharing

We do not sell, rent, or trade your personal data. We may share data with:

• Service providers who assist in operating our platform (hosting, email delivery, payment processing)
• Legal authorities when required by law or to protect our rights
• Third parties with your explicit consent

All service providers are contractually bound to process data in accordance with Swiss and EU data protection standards.

7. Your Rights

Under the revDSG and GDPR, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@mimesa.ch.

8. Cookies

We use essential cookies required for the functioning of our platform. We do not use tracking cookies or third-party advertising cookies.

Analytics data is collected through Vercel Analytics, which uses privacy-friendly, cookieless analytics that do not track individual users across sites.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. When data is no longer needed, it is securely deleted or anonymized.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact

If you have questions about this privacy policy or our data practices, please contact us at:

Lopes2tech Email: privacy@mimesa.ch